We are here to help you.
Do you have questions about your plan, need personalized guidance, or want to start your journey with AutoPlan? Our team is ready to support you every step of the way.
PLEASE NOTE
Inquiry.
An inquiry is a request for information about your contract. Inquiries are generally handled online based on the information available in the system and current procedures.
We recommend submitting inquiries through our Call Center.
Request.
A request involves procedures related to your contract that require prior review and processing. Response times may take several days, but will not exceed 30 calendar days.
We recommend submitting requests through the “Contact Us” form on our website.
DO YOU WANT TO SUBMIT A REQUEST BY EMAIL?
Remember that you can also submit your request through our online channels.
Remember that you can also submit your request through our online channels.
Attach the following document: “Affidavit Template for Contract Cancellation”
ADD THE ATTACHMENT: «Model of Affidavit for Contract Resolution»
DO YOU WANT TO SUBMIT A REQUEST BY EMAIL?
Remember that you can also submit your request through our online channels.
ADD THE ATTACHMENT: «Model of Affidavit for Contract Resolution»
INFORMATION TO INCLUDE
Subject: Contract Request
Please include the following information in the body of your email:
Subject: Request
In the body of the email, copy the following text:
Hello,
I would like assistance with the following request. Please find my information and request details below.
Full Name:
ID Number:
Phone Number:
Email:
Contract Number:
Request Details (examples): Request for total contract balance; request for updated payment schedule.
Thank you for your assistance.
Hello,
Your support with this request, I attach my details and the details of my request.
First and Last Names:
ID Number:
Phone Number:
Email:
Contract Number:
Description (examples): I request the total debt of my contract; I request the updated payment schedule.
Thank you very much!
DO YOU WANT TO FILE A COMPLAINT?
According to DS No. 011-2011-PCM, all businesses that serve the public must provide a “Complaints Book” to register customer complaints and claims.
AutoPlan EAFC provides a virtual Complaints Book.
You can submit your complaint from anywhere, 24 hours a day, 365 days a year:
You can submit your complaint through the Virtual Complaints Book available on our website: https://autoplan.pe/reclamos
Once submitted, a copy of your complaint and your ticket number will be sent to your email. You may also download and print a PDF copy.
You may also submit your complaint through the following channels:
By visiting our customer service office or the point of sale where you obtained your certificate and requesting the physical Complaints Book..You will receive a printed copy of your complaint. If necessary, your complaint may also be registered through the Virtual Complaints Book, You will receive a printed summary of your complaint, and a copy will also be sent to your email.
Please note:
The maximum legal period to respond to a complaint is 30 calendar days.
You can choose to receive your response by email or letter.
Once your complaint has been submitted through the Virtual Complaints Book, you will receive a ticket number and a copy of your complaint by email.
Follow us on our social media.
Follow us on our networks.
Be part of our family of associates.
Be part of our family of associates.
